Terms of Service

Welcome to our website/app.

The tournament parking website/app (tournament.co.nz) offers users the opportunity to make purchases or payments.

All transactions that are undertaken through these channels and all prices quoted on the website/app are, unless otherwise stated, conducted in New Zealand Dollars. Unless otherwise stated, any transaction that occurs on the tournament.co.nz website/app or one of its related websites will be acknowledge with the email of a receipt of purchase.

If you continue to browse and use this website/app, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tournament’s relationship with you in relation to this website/app. If you disagree with any part of these terms and conditions, please do not use our website/app.

The term ‘Tournament‘ or ‘us’ or ‘we’ refers to the owner of the website/app. Our company is Registered in New Zealand and is governed by these laws. The term ‘you’ refers to the user or viewer of our website/app. The use of this website/app is subject to the following terms of use: The content of the pages of this website/app is for your general information and use only.

It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website/app for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website/app is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website/app meet your specific requirements. This website/app contains material which is owned by or licensed to us.This material includes, but is not limited to, the design, layout, look, appearance and graphics.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website/app which are not the property of, or licensed to, the operator are acknowledged on the website/app. Unauthorised use of this website/app may give rise to a claim for damages and/or be a criminal offence. From time to time this website/app may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


These can be found on our page dedicated to the Tournament Parking Policy here.


These are the terms and conditions upon which we accept bookings online/app or to park at our Car Parks. It is important that you read them and understand them before completing your Booking.

These Booking and Payment Terms incorporate the Standard Conditions of Parking displayed at the entrance to each Car Park area. When you enter a Car Park area in order to take up a Booking, it will be taken that you have read and accepted those Conditions of Parking, so please read them carefully.

We can change any part of these Booking and Payment Terms at any time, by posting an updated version to our Website. This will not affect any Bookings made before the update is posted to our Website, but it is your responsibility to ensure that you are familiar with the latest version of these Booking and Payment Terms at the time you make a Booking.

When reading these Booking and Payment Terms the following words or phrases have the following meanings: “Booking” means any online booking made through our Website/app for the parking of a Vehicle at a Car Park.

  • ~-    “Booking Payment Terms” means these booking and payment terms” means any booking made through our Website/App for the parking of a Vehicle at a Car Park.
  • ~-    “Booking Details” means the details of your Booking as communicated by us and accepted by you in the process of completing your Booking on our Website/App.
  • ~-    “Booking Fee” means the fees payable in relation to your Booking, as specified in your Booking Details. “Booking Period” means the period covered by your Booking, as specified in your Booking Details.
  • ~-    “Car Parks” means the car parking spaces controlled by us at Tournament Parking, and “Car Park” shall be interpreted accordingly
  • ~-    “Tariff Board” means any board or notice at the entrance to a Car Park area displaying the standard charges to be paid for parking
  • ~-    “Vehicle” means any vehicle parked (or to be parked) in a Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories
  • ~-    “Breach Notice” means a fee applied for Liquidated Damages resulting in non-payment for parking services
  • ~-    ““we” and “us” means New Zealand Carpark Monitoring Services (NZCMS) and Tournament Group Ltd and includes any of its employees, agents and independent contractors.
  • ~-    “Website” means our website with its home page or parking home page
  • ~-   “App” means our Parking App available to download on Google Play or Apple or our portal on www.tpark.co.nz
  • ~-   “You, your” means you, the person making a Booking, and (if applicable)any other person who uses a Car Park for the parking of a Vehicle via that Booking

The headings are for information only and do not affect the interpretation of these Booking and Payment Terms. These Booking and Payment Terms and any Booking resulting from them are subject to New Zealand law

  1. The Agreement between you and us
  • ~These Booking and Payment Terms apply to your Booking.
  • ~1.1     We intend relying on the Booking and Payment Terms. If there is anything you do not understand or do not agree with please discuss this with us before you make your Booking
  • ~1.2    Our employees or authorised agents are not permitted to make any representations or agreements unless these are confirmed in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.
  • ~1.3    Nothing in these Booking and Payment Terms or the Conditions of Parking affects your statutory rights
  • ~1.4    If you book online a binding agreement will exist between you and us when (and only when) you have submitted a completed booking form to us via our Website/App and we have sent our e-mail acknowledgement to you or verification via the App.
  1. Our Booking Service
  • ~2.1    These Booking and Payment Terms set out the terms of our service allowing you to book Car Parks via our Website/App. We do not guarantee that this service will be available at all times, or provide access to all our Car Parks.
  • ~2.2    You agree that you will not attempt to resell any Booking, either on its own or bundled with other products or services. We also reserve the right to limit the number of Bookings per person, which we may specify from time to time on our Website/App.
  1. Booking Disabled Spaces
  • ~3.1    Our Car Parks include accessible spaces for use by mobility cardholders, but unfortunately we cannot accept bookings specifically for disabled spaces. If you have any particular requirements, please contact a member of staff on arrival or beforehand.
  1. Cancelling a Booking
  • ~4.1    You may cancel your Booking, for any reason, at any time up to24hours before the start of the Booking Period. In this case your payment will be refunded directly back to your credit card.
  • ~4.2    All bookings within 24hrs of your booking period are non-refundable.
  • ~4.3    If an error is made with your booking on the Website/App, Tournament Group will investigate and if the error is found to be validated will offer a parking credit, it will not offer a refund.
  1. Prices and How to Pay
  • ~5.1.    The Booking Fee that you are quoted includes GST and is fixed when you make your Booking. Pricing may vary depending on time of booking and availability.
  • ~5.2    You can pay for your Booking by using any of the credits of which details are shown on our Website/App.
  • ~5.3    When you give us your credit and complete your Booking you are authorising us to charge your credit card with the amount of the Booking Fee. Please note Windcave hold a $1.00 fee when registering a card. Please refer to the Windcave site for further details. All charges made via credit or debit card are subject to a transaction fee.
  1. Booking period
  • ~No refund will be made if your stay is shorter than the Booking Period. If you arrive early or leave late so your Vehicle is parked in a Car Park for any time outside the Booking Period, you will be required to purchase a valid ticket for the remainder of your stay. If your vehicle is not displaying a valid ticket or registration at any time while parked in the carpark you maybe issued with a breach notice.
  • ~Please note that the Tariff Board rate is not necessarily the rate of your Booking Fee.
  1. Vehicles Permitted in our Car Parks
  • ~7.1    We only accept Bookings for cars and light vans. You are not entitled to a refund if your Vehicle exceeds the size limits we impose from time to time. Please contact us (our contact details are below) if you wish to check whether your Vehicle will be accepted.
  1. Our Responsibility to You
  • ~8.1    Should we not be able to accommodate you in the type of carpark specified in your Booking Details we will relocate you to the nearest Tournament Parking carpark at no extra cost.
  1. Storage of personal information
  • ~9.1    In order to process your booking, we will need to collect and store certain information about you including, without limitation, your name, address and credit card information.. Such information will be collected and retained only for the purposes of enabling you to utilize our online booking service and to identify you when you enter or exit the Car Park. By accepting these terms and conditions you authorise the use of such personal information for this purpose.
  • ~9.2    All personal information is collected and stored in accordance with the provisions of the Privacy Act 1993 and our Privacy Policy. Please refer to this policy for details of how to access and/or correct such information.
  1. Comments and Complaints
  • ~10.1    Any comments relating to the booking procedure should be made in writing to us at our address below or by email to info@tournament.co.nz. Please provide us with as much information as possible. This will make it easier for us to deal with your complaint.
  • ~10.2    We will try and answer all complaints within 5 working days. If we cannot, we will tell you when we expect to be able to do so. If you want to make a complaint, please do so as quickly as possible as the longer you leave it the more difficult it may be for us to check what happened.
  1. How to Contact Us
  1. Disputes
  • ~Any dispute of payment regarding breach notices should be addressed toNZCMS at the following address: enforcement@nzcms.co.nz
Postal Address:

CMS  PO Box 90930,
Victoria Street West
Auckland 1142

Physical Address:

CMS Shed 9D
77 Cook  Street